Is it possible to buy my artworks framed?
No artwork is shipped framed, but it is entirely possible to purchase framed artworks directly from the gallery.
Do not hesitate to contact the gallery for more information on prices at +336(0)1 83 89 99 55.
I need an advice on the framing of my art print, how can you help me?
We would be happy to give you some advice on the framing of your artworks.
Do not hesitate to contact the gallery at +336(0)1 83 89 99 55 from Tuesday to Saturday from 12h to 20h and on Sunday from 11am to 6pm.
I'm a from a professional sector. Can I benefit from preferential rates?
Do not hesitate to send us an email at firstname.lastname@example.org.
I am an artist and wish to submit my work, how should I proceed?
Please send us a portfolio at email@example.com. We will do our best to give you an answer.
How long is a gift card valid for?
Your gift card is valid for one year from the purchase date.
I have received a gift card, what should I do?
You can use your gift card code on our website www.sergeantpaper.com or directly in our gallery at 26, rue du Château d’Eau, 75010 Paris.
To spend your gift card online, simply enter your gift card code in the “promotional code” tab before your payment.
My payment is validated but I haven't received my gift card, what should I do?
We invite you to contact the customer service by email at firstname.lastname@example.org and at +33(0)1 55 86 72 24 from Monday to Friday from 10am to 6pm so that we have it quickly sent to you by email.
I have a problem with the delivery of my order or with the pick-up of my order in the gallery, how should I proceed?
Find in the ” Returns & Deliveries ” section ( right here ) the answers to the following questions:
– I have made an order with a pick-up in the gallery, when can I collect my artwork?
– What is the status of my order?
– Why didn’t I receive an email confirming my order?
– According to the tracking platform, my package is available at the post office. However, I don’t have a delivery notice. How should I proceed?
– How can I exchange my order?
– My package has arrived damaged, what should I do?
I can't apply my promo code, what should I do?
Our website has probably encountered a little technical problem. We invite you to contact the customer service by e-mail email@example.com and at +33(0)1 55 86 72 24 from Monday to Friday from 10am to 6pm so that we can solve the problem and allow you to apply your code without difficulty.